How can I sign up for a TraceView trial?
If you are interested in TraceView, we encourage you to contact traceview@solarwinds.com or sign up for the free trial here.
We remain committed to delivering a world-class monitoring product for TraceView’s current and future users. The TraceView team is dedicated to making next-generation enhancements to the product over the next several months, so be on the lookout for exciting news.
When does my subscription begin?
Subscriptions begin as soon as you upgrade to a paid plan. If you upgrade on the 12th of a month, you will be billed each subsequent 12th and your account’s monthly usage information will reset on the same day.
How do I upgrade?
If you are currently on Project and want to upgrade to a paid plan, please visit the billing page where you can enter your credit card information. If you are currently on a paid plan and want to upgrade, please email us at traceviewsupport@solarwinds.com.
Do I need a credit card to sign up?
No. We do not collect credit card information when you sign up. Enter it when you’re ready to upgrade your plan.
Do I need to choose a plan now?
No, you’ll automatically get a 14 day free trial of Enterprise.
What happens if I change plans?
On upgrade, we’ll charge you the prorated cost for the rest of your subscription period. On downgrade, we will make the adjustment on the next monthly anniversary date (e.g. the 12th of a month as described in the example above).
How does your support work?
Send us an email: traceviewsupport@solarwinds.com
What happens at the end of my trial?
Your account will automatically convert to Project. Upgrade at any time to get access to all the features of our Enterprise plan!
How do you define a host?
A host is a copy of an OS, running on either real or virtualized hardware. We consider an EC2 instance a single host, for example, or a physical machine running Red Hat. GBs are calculated by the count of allocated memory across all production apps within the interface.
Can I store Traces for longer?
Users can save specific traces within the interface to retain traces for longer periods of reference.